Refund policy

Returns & Refunds

Because Not Bad Snacks are food products, we can’t accept returns or exchanges once an order has been delivered.

That said, if something isn’t right, we want to know about it.

If your order arrives damaged, incorrect, or you believe there’s a quality issue, please email us within 7 days of delivery at hello@notbadsnacks.ca. Include your order number, a brief description of the issue, and a few photos if possible.

We’ll review every case individually and do our best to make it right. Depending on the situation, we may offer a replacement, store credit, or a refund.

Your happiness matters to us, and we’ll always do our best to help.